Comments on: Review: Rogers Rocket Hub

By: Luke

Luke — Fri, 30 Jul 2010 06:04:17 +0000

2G and 3G switching

I have had the hub for about 3-4 months. I was only 2g when I first got it but last month they upgraded some towers to 3G. About 2 weeks after the upgrade finally we got 3G. WOW. Then we had a power outage in our area and boom the 3g was gone. After about 4 days of 2G I called rogers. They said there is no 3g in my area. Then about an hour later the hub registered 3g again. It was great until again an electrical storm bumped the power and we lost our 3G again. Callled rogers. Same thing, they told me I don’t have access to 3g but shortly after we got 3g again.

Today the same thing happened, the hub got unplugged and we lost our 3g. I phoned tech support and the guy first said we cant get 3g, but I had had enough of that. I insisted that his maps were incorrect so he put me on hold and got ahold of his supervisor. (i thing level 2) This guy said that yes recently 2 towers in our area have been upgraded to 3g, but not the tower that is closest to us. He said there is not way to make my router look for those towers first. Does anyone have any experience like this. Here I am again on 2g and it sucks!

By: Rockin Rog

Rockin Rog — Sun, 25 Jul 2010 04:09:36 +0000

Hey Brian, can you be a little more specific on how you connected your Dlink to Rocket Hub? I tried plugging an Ethernet Cable from the Hub and into the Wan Port on my Dlink Router and no go.

Then I tried connecting from the Hub and into a LAN port 1 on the Dlink and no go.

So again, I’ve ran into a couple glitches from the Rocket Hub. Here’s some findings. I was having a few issues where I was not finding my QNAP NAS server so I set it to obtain an IP then it worked for awhile then lost it. Same with my ASUS wireless repeater as I couldn’t log into the admin setup page and my Lexmark wireless printer was lost.

So…I disabled DHCP altogether on the Rocket Hub…set all 4 wired PC’s and wired NAS server to static IP’s…then my netbook, PS3, Asus Wireless Repeater and Lexmark Wireless Printer to static IP’s and I’m rocking again.

Everything is smooth as butter…fast logins for user pages and the printer awakes wirelessly 24/7 and prints upon request.

So, in a nutshell I think the DHCP server on the Rocket Hub needs some fine tuning…wired clients to the Rocket Hub are spot on regardless when DHCP is enabled.

What I’d really love to achieve though is to have my Dlink Gigabit Wireless Router back in the mix…I never had an issue when I had the Router hooked up with my previous Xplornet Satellite Internet Service, my internal network used to sing right along on Wireless N speed and Gigabit Wired.

Can someone explain in detail if you have to disable DHCP on the Rocket Hub or in the Dlink Router or do leave both enabled and what port do you hook into on the router (WAN or LAN). I would hope that if the router works that I will have N speed transfers internally on my LAN again.

Thanks a bunch Brian….

Actually come to think of it…I’d probably prefer to leave on my network set to a static IP now that I’ve done all my PC’s Lan adapters and besides…having static is what my PS3 recommends to forward the ports.

By: Brian

Brian — Wed, 14 Jul 2010 11:04:40 +0000

Rockin Rog
Great info.

I have a D-Link wireless router connected to the hub by way of an eithernet cord. All my older hardware connects to the hub and internet this way and works great.

I use the security on the D-Link to protect them. We also do any LAN work through this router too. There is no security for any device connected to the Hub by way of Eithernet.

By: Rockin Rog

Rockin Rog — Tue, 13 Jul 2010 18:20:36 +0000

I just finished setting up my home internal network which consists of a QNAP NAS server and wireless printer with 5 PC’s on a gigabit switch and ASUS 54g repeater.
This took a week of tweaking but here I am finally and am pleased with the results of the Rocket Hub as this point however I do hope that the Rocket Hub will come out with wireless N capabilities as like Telus’s Hub.
I have found that setting static IP’s on my router-repeater-NAS etc would work however alittle buggy, my assumption is that the Rocket Hub plays nasty with devices requesting an IP so I’ve let them just get their own served to them from the Rocket.
My Lexmark wireless printer was alittle troublesome to find and setup wirelessly to the hub however it now is connected via WPA2 encryption and works flawlessly!
Also I had to buy the optional Antenna kit from Rogers for $199.99 bucks as I was only seeing 1 bar of 3G+ signal, now I see 2-3 bars strong. The antenna they sold me was a YAGI-800-2500-9 with 9dBi gain found here
http://www.rfconnectionshop.com/proddetail.asp?prod=RF_ERICW35ADAPT

I’m not to fond of the 10Gig cap however I’m not going back to Xplornet thank you very much! I was on the $100 buck package with Xplornet for 5 years so I’m used of the cost if needed but with a consistent 4.5Mbps Down – 1.7Mbps Up there’s no way your takin this away!

2-3 bars of signal..4.5/1.7 Mbps service and an internal network working 100% I’m going to rate the Rocket Hub 4.5/5 or ****1/2 stars. The half star reduction because of the 10gig cap and a 54g wireless hub when it could have easily have been N. Oh and also why can’t we also just have a WAN port on the hub for those of us that have our own routers?

By: Brian

Brian — Tue, 13 Jul 2010 10:49:49 +0000

Thanks Tom for the update. Unfortunately I have no options for cable. Our rural area is totally congested as everyone jumps on to the new technology put out by rogers and bell. I believe the cell network was not ready to handle the traffic. I have an outstanding action number with rogers as they have been trying to fix the problem or so they say. They told me many customers in the area are complaining. I can’t wait till the bugs are worked out. Hopefully the whole metering idea will have to go. It seems like it is just one big headache for both the user and rogers.
I can always dream.

By: Tom

Tom — Tue, 13 Jul 2010 01:24:59 +0000

Also my son is home and he wanted to play video on the hub but had to pay $10 a month for a new IP address.

By: Tom

Tom — Tue, 13 Jul 2010 01:22:43 +0000

I would not recommend the Rogers Hub. After 3 months I have found my bill was at the max on the flex plan. I am a very light user and have been using a neighbors wireless most of the time now. Only using the hub when I need to.
To me Cogeco cable would be much cheaper if you can get it.
On thye flex plan you either have to be a super light user or a max user since it maxes at $100. That is cheap and unlimited use. If 5 to 10 people use it it is cheap. My son was paying $60 i9n the US for unlimited cable among 3 guys.

By: Tim

Tim — Fri, 02 Jul 2010 12:00:45 +0000

For the second month in the row, I found the Rogers telephone billing to be quite sneaky and weird! Last month they charged extra for long distance calls I never made, but then without explaining what those calls were, the Rogers rep. said she will deduct it from last month’s bill, and it was deducted. But then this month again I got another hidden charge added for long distance charges for calls I never made and wrote to them again, but this seems to repeat itself every month, so I think Rogers is not honest with their billing practices as it seems to occur every month and yet I never once made any long distance calls as I live alone and use this Hub alone! So far I’m not happy with the telephony service on the Rocket Hub as the Call Display feature is still not working after three months of emailing/calling Rogers with complaints! The Voicemail was fixed after a month gone by, but there are too many other problems and I don’t think the telephony service is worth it. The high speed data part is working though.

By: Brian

Brian — Mon, 28 Jun 2010 10:49:01 +0000

For Fred. I use Networx badwidth monitor. Its a free program and works very well. Networx has many different progrmas as well. Just google it and it should be right there. I posted the link but I guess you can’t do that on this forum. My post didn’t show up.

By: Jay

Jay — Fri, 25 Jun 2010 03:34:27 +0000

Love the high speed but after six weeks with my phone working fine on the hub I have now been one month without audio now with no help to solve the problem from Rogers tech. They changed the hub ,the sim card and every other combination of hook up with no fix . Rogers says sorry and thanks for choosing Rogers . Guess I have to get a Bell phone for my rural home .